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You Don’t Need Experience To Gain Clients

Blog Contributor Customer Service, New REALTOR®, Professional Development 4 Comments

By Sam DeBord When I started out in the real estate business, my biggest fear was probably the same as many other agents’: “What if they ask me how many homes I’ve sold?”  There was an almost inescapable fear that every new client I met would find out that I hadn’t been selling for very long, and abandon me for …

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Is Your Customer Service This Good?

Blog Contributor Customer Service, Sales & Marketing, Working with Clients 2 Comments

By Dave Robison My brokerage had one crazy month a few months ago.  We had five buyers who failed to perform on a contract and lost their earnest money.  Now in Utah, getting the buyer’s earnest money is supposed to be as easy as the buyer’s broker writing a check in about 24-48 hours.  But in all five cases it …

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Remember the Telephone?

Blog Contributor communication, Technology & Social Media, Working with Clients 2 Comments

By Anand Patel With all the methods of communication today — from e-mail, to social media, to text messaging — it almost seems like the ancient art of having a conversation on the telephone is dead. As a broker, inevitably part of our jobs is putting out fires (or stopping them before they can start) with agents and their transactions. …

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Best Practices for Multiple Offer Situations

Blog Contributor Business Challenges, Code of Ethics, Professional Development, Sales & Marketing 11 Comments

By Scott Newman Real estate is back in 2012 in a big way. Many markets are seeing price increases in response to dwindling inventories as more and more buyers are getting off the fence every day.  With that in mind — especially since it’s been so long since we’ve had the opportunity to use the phrase “multiple offer” — I …

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Is Your Customer Service Best for You or Your Clients?

Blog Contributor Commitment to Excellence, communication, Professional Development, Technology & Social Media Leave a Comment

By David Krichmar Is your customer service best for you or your clients? Think about that question for a moment. Obviously, great customer service is not what is easiest for you.  In most situations, it is about going above and beyond. Maybe even inconveniencing you. I recently read a great article by Rebekah Radice, “The Simple Truth Behind Customer Service,” …

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Finding The 18th Camel

Blog Contributor Business Challenges, Professional Development, Sales & Marketing Leave a Comment

By Chris Nichols There’s an interesting story from the Middle East I want to share with you. A dying man leaves his 17 camels to his three sons. To the first son he leaves half, to the second son he leaves a third, and to the third son he leaves a ninth. Well as the three sons do the math …

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Customer Service: C.R.A.P.

Blog Contributor Commitment to Excellence, communication, Helpful Tools, Professional Development, Sales & Marketing, Working with Clients 1 Comment

By Randy Pereira Regardless of what we call ourselves; REALTOR®, Agent, Consultant, salesperson…  the bottom-line is, we are in a  “Customer Service” business.  Our service is what sets us apart in this field. You can impress customers with the latest and greatest toys, perhaps even with the remarkable gift of gab.  However, at the end of the day, it is …

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Authentic Pride in Your Job Makes All the Difference

Blog Contributor Personal Fulfillment, Professional Development, Sales & Marketing 2 Comments

By Toby Boyce It was a quiet Monday night until the cell phone rang. My mother-in-law was on the other end, and five hours later my wife and I arrived in Cleveland – via Bellevue – and the Cleveland Clinic as my father-in-law was admitted. It would go without saying that we were scared, nervous, and extremely worried as we …